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Terms and Conditions

Effective Date: June 1, 2023

Welcome to Fivemsecure! By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our services.

1. General Information

Company Name: Fivemsecure

Contact Information: info@fivemsecure.com

Location: We are based in the Netherlands but provide services globally.

2. Description of Services

Fivemsecure provides advanced anti-cheat solutions designed to secure FiveM servers. Our product is compatible with all major server frameworks, including ESX, OX, and QB.

3. Eligibility and Use

Our service is intended for FiveM server owners worldwide. By using our service, you agree to the following:

  • You will not share, distribute, or resell our product.
  • You will not modify or alter the product's code.
  • You will use our service only for lawful purposes and in compliance with applicable laws.

4. Payments

All payments are processed through Paddle. We do not store any payment details, ensuring your financial information remains secure. Once a purchase is completed, it is final and non-refundable.

5. Privacy Policy

Fivemsecure is committed to protecting your privacy. We only collect your email address for communication purposes. We do not collect IP addresses or any other personal data.

6. Intellectual Property

All content on our website, including but not limited to text, images, and software, is the exclusive property of Fivemsecure. Users are strictly prohibited from copying, reproducing, or distributing any part of our website or products without explicit permission.

7. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated through our Discord server and website. Continued use of our services indicates acceptance of the updated terms.

8. Account Management

Users must log in with their Discord account to access our services. We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent or abusive behavior.

9. External Links

Our website may contain links to third-party websites. Fivemsecure is not responsible for the content or practices of these external sites.

10. Liability Disclaimer

Fivemsecure is not liable for any damages resulting from the use or inability to use our product. Our anti-cheat software is provided "as is" without any warranties, express or implied.

11. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes arising from the use of our services will be resolved under Dutch jurisdiction.

12. Refund Policy

Effective Date: June 1, 2023

At Fivemsecure, we strive to provide top-quality services to secure your FiveM servers. Please review our refund policy carefully before making a purchase.

12.1 No Refunds Policy

Due to the nature of our product—a digital, downloadable anti-cheat software—we do not offer refunds once the purchase is complete. Once the product has been delivered, it is considered final and cannot be returned or refunded.

12.2 Eligibility for Refund Exceptions

Refunds will only be considered under the following exceptional circumstances:

  • Non-Delivery of Product: If, for any reason, you did not receive access to the purchased product after completing the payment, please contact us within 14 days to resolve the issue.
  • Technical Errors: If the product is proven to be defective and cannot function as intended due to errors directly attributable to Fivemsecure, we will evaluate the situation to determine if a refund or replacement is warranted.

12.3 How to Request a Refund

If you believe you are eligible for a refund under the exceptions listed above, follow these steps:

  1. Contact us at info@fivemsecure.com with the subject line "Refund Request."
  2. Include your purchase details, such as:
    • Date of purchase
    • Payment method
    • Transaction ID (if available)
    • Description of the issue
  3. Allow up to 7 business days for our team to review and respond to your request.

12.4 Refund Processing

If your refund request is approved, we will process it within 7-10 business days. Refunds will be issued back to the original payment method. Please note that additional processing time may vary depending on your financial institution.

12.5 Disputes and Chargebacks

We encourage customers to contact us directly for resolution before initiating a chargeback with their payment provider. Unjustified chargebacks may result in account suspension and denial of future services.

12.6 Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us:

  • Email: info@fivemsecure.com

Thank you for choosing Fivemsecure. We appreciate your understanding of our refund policy and your trust in our services.

Contact Us

If you have any questions about these Terms and Conditions or our Refund Policy, please contact us at info@fivemsecure.com